Customers can contact the customer services team at Brighter trade over live chat on the interface, or by phoning +44 1446382070, a UK telephone number. Alternatively, clients can send enquiries by email or submit the contact form located on the contact page. The customer support team is available between 6 am and 6 pm, Monday to Friday UTC (coordinated universal time, similar to GMT). Nevertheless, we found the FAQs and the wide-ranging legal information provided on the BrighterTrade website, very informative and well worth reading, before contacting the support team. Additionally, customers enjoy support from BrighterTrade, through the Premium Education Kit offered in the Education Centre on the website. Traders have free access to professional investing tutorials, advanced technical indicators and analysis, E-Books as well as charting tools to enhance their trading skills.
BrighterTrade Payment Methods
Customers can fund their accounts in USD, GBP or EUR, using Visa or Mastercard credit cards, Skrill or EFT electronic wallets, or by bank wire transfer. It’s worth noting that the minimum deposit using wire transfer is $500 with a $25 commission payable on each transfer. However, the maximum deposit size using wire transfer is unlimited, whilst maximum deposits with credit cards and E-Wallets vary according the policies of the payment provider. For online security, BrighterTrade implements the internationally recognised, 256-bit SSL CSSL certified encryption technology. The advanced system automatically protects credit card transactions over the web and keeps customer data secure.
BrighterTrade Withdrawal Policy
Withdrawal requests can only be processed once the trading account has been verified. The company is legally obliged by AML regulations, to verify the identity of clients when receiving and transferring funds to and from clients. To verify an account, clients are required to submit colour copies of the following documents, to the compliance department at BrighterTrade: Valid government issue ID, recent utility bill (to prove residence) and the credit card used to fund the account. Importantly, when submitting credit card copies, customers are asked to show only the last four digits of the number on the front side of the card and block the CVV code on the back of the card.
After processing withdrawal requests, it takes up to 14 business days for funds to reach customers’ accounts. Withdrawals of funds from BrighterTrade can only be made to credit cards and by bank wire transfer. Furthermore, the maximum withdrawal amount to a credit card, can’t exceed the amount invested in a BrighterTrade account, hence profits must be withdrawn using a bank wire transfer. Notably, the minimum withdrawal amount is $100, whether to a credit card or by wire transfer.
It’s important to realise that customers who have accepted bonuses from BrighterTrade must fulfil the bonus wagering requirements before they can withdraw funds from the trading account. The bonus policy is clearly stated on the BrighterTrade website and should be read carefully before accepting any bonuses provided by the company.
BrighterTrade is owned and operated by Ingoten OU, a company registered in Estonia as a Virtual Currency Exchange Service, by the Police and Border Guard Board, under license number FVR000058. The company is located at Harju Maakond, Tallinn, Kesklinna Linnaosa, Roosikrantsi tn, 2-K367, 10119, Estonia.